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Code Of Ethics

Our Code of Ethics is the automotive service industry's standard for professional business practices.

To perform high quality repair service at a fair and just price.
To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain customer service records for one year or more.
To exercise reasonable care for the customer's property while in our possession as if it was our own.
To maintain a system for fair settlement of customer's complaints.